Terms and Conditions

These terms and conditions (“Terms”) govern your use of the website elev8360.uk (the “Website”) operated by ELEV8 360, and apply to enquiries you make and services you request from us. Our address is 32 Queen Street, Stonehouse, Larkhall, Lanarkshire, Scotland, ML9 3EE. By using this Website or asking us to provide services, you agree to these Terms.

ELEV8 360 provides specialist drone-based services, currently comprising drone cleaning, drone agriculture and drone survey services, for businesses, landowners and organisations. Details of our services are described on this Website for general information only and do not constitute a binding offer.

You may use this Website for lawful purposes only. You must not use it in any way that causes damage to the Website or impairs its availability, or in any unlawful, fraudulent or harmful way. We take reasonable care to keep information on this Website accurate and up to date, but we do not guarantee that all content is complete, current or error-free, and information may be changed at any time without notice.

Submitting an enquiry through our contact form does not create a binding contract between you and us. Following your enquiry, we may provide you with a quotation for the services you require. A contract for services only comes into existence once we have confirmed acceptance of your instruction, typically once you have accepted a quotation in writing (including by email). Quotations are valid for a reasonable period stated in the quotation, or otherwise for a reasonable time, and may need to be revised if site conditions, requirements or timescales change.

Prices for our services are provided individually in quotations and are not published as fixed prices on this Website, as they depend on factors such as the scope of work, site conditions and access. Payment terms will be set out in your individual quotation or agreement with us. All prices will be clearly stated before you are asked to accept a quotation.

When you engage us to provide services, you agree to:

• Provide accurate and complete information about the site, access and the work required.
• Obtain any necessary permissions, consents or approvals needed for us to carry out drone operations at the relevant site, including landowner or occupier consent where you are not the owner or occupier.
• Ensure the site is reasonably safe and accessible for our operators and equipment.
• Tell us about any known hazards, restrictions or sensitivities (for example, nearby airspace restrictions, livestock, vulnerable individuals or structures) that may affect our ability to carry out the work safely.

We are not responsible for delays or additional costs that arise because this information was inaccurate, incomplete or not provided.

If you need to cancel or change a confirmed booking, please contact us as soon as possible. We will always try to be reasonable in agreeing changes or cancellations, but we reserve the right to charge for reasonable costs already incurred where a booking is cancelled or changed at short notice. Any specific cancellation terms that apply to your booking will be set out in your quotation or agreement.

Our drone operations are subject to UK aviation law and are conducted under UK Civil Aviation Authority (CAA) operational authorisation, in accordance with the Specific Operations Risk Assessment (SORA) framework, as referenced elsewhere on this Website. Because our services involve outdoor drone operations, delivery may be affected by matters outside our control, including weather conditions, airspace restrictions, site conditions or regulatory requirements. Where this happens, we will aim to give you reasonable notice and to agree a revised date with you. We aim to carry out services with reasonable skill and care and in accordance with any specification agreed with you.

All content on this Website, including text, graphics, logos and images (excluding any content you have supplied to us), is owned by or licensed to ELEV8 360 and is protected by intellectual property laws. You may view and print pages from this Website for your own personal or internal business use, but you must not otherwise copy, reproduce, republish or distribute any content from this Website without our prior written permission.

You must not misuse this Website, including by introducing viruses or other malicious code, attempting to gain unauthorised access to the Website or its related systems, or using automated means to extract content without our permission. We may suspend or restrict access to the Website, without notice, for security, maintenance or other operational reasons.

This Website does not currently contain links to third-party websites. If we add any such links in future, they will be provided for your convenience only; we will not be responsible for the content, accuracy or practices of any third-party website, and including a link does not imply our endorsement of it.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Scots law. Subject to that, we will not be liable for any indirect or consequential loss arising from your use of this Website or our services, and our liability in connection with any services we provide will be as set out in the specific agreement or quotation for those services. Nothing in this section affects your rights as a consumer under applicable law, where you are dealing with us as a consumer.

We will not be liable for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including but not limited to severe weather, airspace restrictions or closures, acts of government or regulatory bodies, power or system failures, or other circumstances beyond our reasonable control. If such an event affects our ability to perform agreed services, we will let you know as soon as reasonably possible and agree a way forward with you.

Where we have agreed to provide ongoing or repeat services to you, either party may end that arrangement by giving reasonable written notice, or as set out in the specific agreement between us. We may also suspend or end an arrangement, with notice where reasonably possible, if you breach these Terms or fail to make payment as agreed.

These Terms, and any dispute or claim arising out of or in connection with them, this Website or our services, are governed by the law of Scotland. The Scottish courts will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, this Website or our services.

If you have any questions about these Terms, please get in touch using the enquiry form on our Contact page, or write to us at:

ELEV8 360
32 Queen Street
Stonehouse
Larkhall
Lanarkshire
Scotland
ML9 3EE