Privacy Policy

ELEV8 360 (“we”, “us”, “our”) provides specialist drone cleaning, drone agriculture and drone survey services. Our address is:

32 Queen Street, Stonehouse, Larkhall, Lanarkshire, Scotland, ML9 3EE

We are the data controller for the personal information described in this policy, which means we decide how and why your personal information is processed.

At the time of writing, ELEV8 360 has not published a company registration number or VAT number on this website. If you require this information for your own records, please contact us using the details in the “Contact us” section below.

We collect personal information in the following ways:

• Enquiry form: when you use the enquiry form on our Contact page, we collect the information you provide, which may include your name, email address, phone number, the service you are interested in (drone cleaning, drone agriculture, drone survey or general enquiry) and any message or details you choose to share.
• Technical and usage information: like most websites, our web server and hosting infrastructure automatically process limited technical information necessary to deliver web pages to your device, such as your IP address, browser type and general access logs. This is a normal part of how websites operate and is not used by us for analytics, profiling or marketing.

We do not currently operate any user accounts, logins, e-commerce, online payment or newsletter sign-up functionality on this website, so we do not collect personal information of those kinds.

We use the personal information we collect for the following purposes:

• To respond to enquiries submitted through our contact form, and to discuss, prepare and provide quotations for our services. Lawful basis: taking steps at your request before entering into a contract, and/or our legitimate interests in responding to enquiries about our services.
• To communicate with prospective or existing customers about a service you have asked about. Lawful basis: legitimate interests, and/or performance of a contract where one is in place.
• To maintain the security, integrity and proper administration of our website. Lawful basis: our legitimate interests in keeping our website secure and functioning correctly.
• To comply with our legal obligations, for example if we are required to disclose information to a regulator or law enforcement body. Lawful basis: legal obligation.

Where we rely on legitimate interests, we have considered that our use of your information is proportionate, expected, and does not override your own rights and interests. You can ask us for more information about this at any time.

Our website may use cookies and similar technologies. Full details of the cookies used on this website, and how you can control them, are set out in our separate Cookie Policy.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We may share limited personal information with:

• Our website hosting provider, who processes data on our behalf as necessary to keep this website online and secure.
• Providers who help us send and receive email, where necessary to handle enquiries submitted through our contact form.
• Professional advisers, regulators or authorities, where we are required to do so by law.

We do not currently use any third-party analytics, advertising or marketing platforms, so we do not share your information with providers of these kinds.

Where any of the limited third-party service providers described above process personal information outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place, consistent with UK data protection law. If you would like more information about a specific transfer, please contact us.

We keep personal information collected through our enquiry form for as long as is reasonably necessary to respond to your enquiry, to discuss and provide any quotation or service you have requested, and for a reasonable period afterwards in case you contact us again or a dispute arises. We do not keep personal information for longer than necessary for the purpose it was collected for, and we periodically review the information we hold. Where we are required to keep certain records for legal or accounting reasons, we will retain that information for as long as the law requires.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict how we use your information in certain circumstances.
• Object to us using your information in certain circumstances, including for direct marketing.
• Ask us to provide certain information in a portable format, where this applies.
• Withdraw consent at any time, where we rely on consent as our lawful basis.

These rights are not absolute and may not apply in every situation, but we will explain our reasons if we are unable to act on a request. To exercise any of these rights, please contact us using the details in the “Contact us” section below.

This website and our services are directed at businesses and adults, not children. We do not knowingly collect personal information from children.

We take reasonable technical and organisational steps to protect the personal information we hold from unauthorised access, loss, misuse or disclosure. No method of transmission over the internet or electronic storage is completely secure, but we work to use commercially acceptable means to protect your information.

We may update this Privacy Policy from time to time, for example if our website or services change. Any updates will be published on this page with a revised “Last updated” date.

If you have a concern about how we handle your personal information, we would welcome the opportunity to address it directly — please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch using the enquiry form on our Contact page, or write to us at:

ELEV8 360
32 Queen Street
Stonehouse
Larkhall
Lanarkshire
Scotland
ML9 3EE